Question 1

What does Bitcrowd Agency do?

Accepted Answer

We're a Nairobi-based software development agency. We build websites, mobile apps, e-commerce stores, WhatsApp chatbots, POS systems, and custom business software for Kenyan businesses. If it involves code and it helps your business grow, we probably build it.

Question 2

Where is Bitcrowd Agency located?

Accepted Answer

We're based in Nairobi, Kenya. We serve businesses across Kenya and East Africa. Contact us at +254 798 224 114 or info@bitcrowdagency.tech.

Question 3

How do I get started with a project?

Accepted Answer

Send us a message through our contact form, WhatsApp, or email. Tell us what you need — even a rough idea is enough. We'll schedule a free discovery call to understand your requirements, then follow up with a proposal and timeline.

Question 4

Do you work with businesses outside of Nairobi?

Accepted Answer

Yes. While we're based in Nairobi, we work with clients across Kenya and can collaborate remotely. For projects that require on-site work (like POS installation), we travel to your location.

Question 5

How much does a website cost in Kenya?

Accepted Answer

Website costs range from KSh 30,000 for a basic business website to KSh 500,000+ for a custom e-commerce platform. The cost depends on the number of pages, design complexity, features needed (like M-Pesa integration, booking systems, etc.), and whether you need ongoing maintenance. Contact us for a free quote tailored to your specific needs.

Question 6

Do you require upfront payment?

Accepted Answer

We typically work on a 50/30/20 payment structure: 50% upfront, 30% at midpoint, and 20% on delivery. For larger projects, we can arrange monthly milestones. We're flexible — let's discuss what works for your budget.

Question 7

Are there ongoing costs after my project is delivered?

Accepted Answer

It depends on the project. Websites need hosting (KSh 3,000–15,000/year) and optional maintenance. Apps need ongoing maintenance for OS updates. We'll clearly outline any recurring costs before you commit.

Question 8

How much does a mobile app cost?

Accepted Answer

A simple MVP app starts from KSh 200,000. A full-featured app with payments, push notifications, and admin panel starts from KSh 500,000. Complex enterprise apps are quoted individually. The biggest factor is the number of features and the complexity of the backend.

Question 9

How long does a typical project take?

Accepted Answer

A standard business website: 2–4 weeks. An e-commerce site: 4–6 weeks. A mobile app: 2–5 months. Custom software: 3–6 months. We'll give you a specific timeline after understanding your requirements. We always set deadlines and we hit them.

Question 10

What's your development process?

Accepted Answer

Every project follows the same structure: 1) Discovery call (free), 2) Proposal & timeline, 3) Design mockups for your approval, 4) Development with regular demos, 5) Testing & quality assurance, 6) Launch with support. You're involved at every stage.

Question 11

Do I need to provide content (text, images) for my website?

Accepted Answer

Ideally, yes — you know your business best. But if you don't have content ready, we can help with copywriting, stock photography, and brand imagery. Just let us know upfront so we can factor it into the timeline.

Question 12

Will I be able to update my website myself after launch?

Accepted Answer

Yes. We build on platforms with intuitive content management systems. You'll be able to update text, images, blog posts, and product listings without touching code. We also provide training and documentation.

Question 13

What technologies do you use?

Accepted Answer

We primarily work with React/Next.js for web frontends, Node.js and Python for backends, PostgreSQL and MongoDB for databases, and React Native or Flutter for mobile apps. We choose the technology that best fits your requirements — not the one that's trendiest.

Question 14

Can you integrate M-Pesa into my website or app?

Accepted Answer

Yes. We integrate M-Pesa via the Safaricom Daraja API — including STK Push (customer-initiated payments), C2B (paybill/till number), and B2C (disbursements). We also integrate card payments via Pesapal, Flutterwave, and Stripe.

Question 15

Do you build mobile apps for both Android and iOS?

Accepted Answer

Yes. We develop native Android and iOS apps as well as cross-platform applications using React Native or Flutter. Cross-platform development reduces cost by 30–40% while reaching all users.

Question 16

Do you offer hosting?

Accepted Answer

We can set up and manage hosting for you. We typically deploy on Vercel, AWS, or DigitalOcean depending on the project requirements. We'll recommend the most cost-effective and reliable option for your specific situation.

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