AI chatbots

Customer support that never sleeps.

WhatsApp and Instagram chatbots that handle orders, answer questions, and book appointments 24/7. Instant responses for customers; time back for your team.

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Losing customers because you can't reply fast enough?

You're personally answering dozens of WhatsApp messages a day — the same questions, over and over.
Orders arrive as text and you copy the details into a spreadsheet, hoping nothing slips through.
Customers message at 10pm or on a Sunday, and if you don't reply fast, they buy from someone else.
You've hired someone just to manage WhatsApp, and it's eating into your margins.
You know automation exists, but you don't know where to start or what it would cost.

Most Nairobi agencies don't build these properly. We do — and it's some of the highest-leverage work we take on.

Your customers are already on WhatsApp

In Kenya, the conversation doesn't start on your website — it starts in WhatsApp. People ask the price, the location, whether you have something in stock, and whether they can pay on delivery, all in chat. The businesses that win are simply the ones that reply first and reply clearly. The problem is that "reply first" usually means a human staring at a phone all day.

A chatbot changes the maths. It answers the predictable 80% — hours, prices, availability, directions, order status — instantly, at any hour, in the same thread the customer already opened. Your team only steps in for the 20% that actually needs a person, and they step in with the full conversation already in front of them.

Not a menu bot — a conversation that gets things done

The clunky "Press 1 for sales" bots give automation a bad name. We build on the WhatsApp Business API (the proper one, not the consumer app) and layer in language understanding, so a customer can type "do you have the 2kg one and how much to deliver to Kasarani" and get a real answer — not a dead end.

From there the bot can do work, not just talk: show a catalogue, take an order, trigger an M-Pesa STK Push so the customer pays inside the chat, confirm the payment, and book an appointment into a calendar. When it hits something it can't handle, it hands off cleanly to a human with the whole thread attached, so no one has to ask the customer to repeat themselves.

A worked example

Picture a busy salon in Kilimani that books most appointments over WhatsApp. The owner spends evenings clearing a backlog of "are you free Saturday?" messages. We'd put a bot in front of that: it shares available slots, books the chosen one, sends a reminder the day before, and quietly reduces no-shows by asking for a deposit via M-Pesa for peak times.

The same pattern works for a shop taking orders or a clinic fielding enquiries. The bot does the repetitive part at all hours; the people do the part that needs judgement. Nothing about the customer's experience feels automated — it just feels fast.

What it takes to run

The part most quotes leave out: a WhatsApp bot has running costs. Meta charges per conversation through the Business API, and approval to use it takes a week or two. We set all of that up, explain the per-conversation pricing honestly so there are no surprises on your first bill, and build the flows to make each conversation count.

After launch, we watch the real conversations for the first couple of weeks and tune the bot — because customers always phrase things in ways no one predicted. That tuning is the difference between a bot people trust and one they try to escape.

What you get

WhatsApp Business API

The enterprise WhatsApp integration — not just the Business app. Automated replies, catalogues, and confirmations at scale.

AI-Powered Responses

Language understanding that gets what customers actually mean. Not rigid menus — conversations that feel human.

Automated Order Taking

Customers browse, choose, confirm, and pay by M-Pesa — all inside the chat, with no manual step from you.

24/7 Availability

It never sleeps and never has a bad day. Every customer gets an instant reply, at any hour.

Appointment Booking

Show open slots, book the chosen one, send reminders, and cut no-shows with an M-Pesa deposit for peak times.

Lead Qualification & Analytics

Capture and sort enquiries, then see conversations, orders, and response times in one dashboard.

How it works

From conversation to working software.

Tell us the problem

We look at how customers reach you today and where the repetitive questions pile up.

Get a plan

We map every conversation path — greetings, FAQs, ordering, payments, human escalation — and cost it clearly.

We build it

We build the bot, train it on your products and prices, and test it against real scenarios.

It goes live

We launch with monitoring and tune the bot on real conversations over the first two weeks.

Common questions

Do I need a special WhatsApp account?

Yes — we set you up on the WhatsApp Business API, which is different from the regular Business app. It allows automated messaging at scale, multiple agents, and integrations. Approval from Meta takes 1–2 weeks, and we handle the process.

Can the bot handle M-Pesa payments?

Yes. We integrate M-Pesa STK Push so customers pay inside the WhatsApp conversation. Confirmations are sent automatically to both you and the customer.

What if the bot can't answer a question?

We build escalation paths. If the bot can't handle something, it hands off to a human team member with the full conversation context. No customer gets stuck in a loop.

Is there a monthly running cost?

Yes — Meta charges per conversation through the WhatsApp Business API. We explain the pricing upfront so there are no surprises, and design the flows so each conversation does real work.

Can it work on Instagram too?

Yes. We build bots that work across WhatsApp, Instagram DMs, and Facebook Messenger, managed from a single dashboard.

Want to automate your customer conversations?

Tell us what you're building. We'll reply within a day with a clear next step — no sales pitch.